Privacy Policy

At PivotAI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, industry, business size
• Account Information: Username, password, payment information
• Communication Data: Messages, feedback, inquiries, and correspondence
• Usage Data: IP address, browser type, device information, pages visited, time spent on pages

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and location data
• Browser type and version
• Operating system
• Pages viewed and links clicked
• Date and time of visits
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• To provide and maintain our AI automation services
• To process your requests, orders, and transactions
• To manage your account and authentication
• To send important service updates and notifications

2.2 Communication

• To respond to your inquiries, comments, and support requests
• To send marketing communications (with your consent)
• To notify you about changes to our services or policies
• To deliver newsletters and promotional materials

2.3 Improvement and Analytics

• To analyze website usage and user behavior
• To improve our services, features, and user experience
• To conduct research and statistical analysis
• To develop new products and services

2.4 Legal Compliance

• To comply with applicable laws and regulations
• To protect our rights and prevent fraud
• To enforce our terms and conditions
• To address security threats and protect user safety

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who help us operate our business, such as:

• Cloud hosting and infrastructure providers
• Payment processing companies
• Email and communication service providers
• Analytics and marketing platforms
• Customer support tools

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 Consent

We may share your information with third parties when you have given your explicit consent to do so.

4. Data Security

Our security measures include:

• Encryption: SSL/TLS encryption for data in transit
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Privacy and security training for all staff
• Secure Storage: Industry-standard secure storage systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Information: Retained while your account is active and for a reasonable period after account closure
• Marketing Communications: Until you unsubscribe or withdraw consent
• Legal Requirements: As required by applicable laws and regulations

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

• Request access to your personal information
• Request a copy of your data in a portable format

6.2 Correction and Deletion

• Request correction of inaccurate or incomplete data
• Request deletion of your personal information

6.3 Opt-Out

• Opt out of marketing communications at any time
• Manage cookie preferences through browser settings
• Withdraw consent for data processing

6.4 Objection and Restriction

• Object to certain types of data processing
• Request restriction of data processing

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. For more details, please review our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us